Terms of service

Terms of service – Maison Aurela

1. Scope
These terms apply to all orders placed in the Maison Aurela online store between MyPostura LLC, 30 N Gould St, Sheridan, WY 82801, USA (“we”) and our customers. Different terms of a customer only apply if we have expressly agreed to them.

2. Products
We sell the Glowrap heated wrap. We describe our products as accurately as possible (description, photos, specifications). Colours may look slightly different depending on your screen. Please use the product as described in the instructions and safety information that come with it.

3. Prices and shipping
All prices are final prices in euros, including VAT where applicable. Shipping is free to every country we deliver to. We may change our prices at any time; the price at the time of your order applies. Bundle discounts (2 or 3 Glowraps) are applied automatically in the cart and at checkout.

4. Orders and conclusion of the contract

  1. The presentation of products in our store is not a binding offer but an invitation to order.
  2. You add products to the cart, enter your details and choose a payment method. Before you submit, you can check all details and correct any input errors. By clicking the order button you make a binding offer.
  3. The automatic order confirmation email only confirms that we have received your order. The contract is concluded when we ship the goods and tell you so in a shipping confirmation. If we do not accept your order, we refund any amount already paid without delay.
  4. The contract language is English. We store the contract text and you receive your order details by email. You can view and save these terms at any time on this page.

5. Payment
We accept the payment methods shown at checkout, such as credit and debit cards, PayPal, Apple Pay and Google Pay. Payments are processed in encrypted form by Shopify Payments or PayPal. The amount is charged when you place your order.

6. Delivery

  1. We ship within 1–3 working days of payment. Delivery then usually takes 7–12 working days. Details are in our shipping policy.
  2. Partial deliveries are allowed where reasonable for you. Any extra shipping costs are on us.
  3. If, through no fault of our own, our supplier does not deliver to us despite a timely purchase agreement, we may withdraw from the contract. We will inform you without delay and refund any payments already made.
  4. If goods cannot be delivered because of an incorrect or incomplete address, you pay the cost of sending them again.
  5. In the event of force majeure (for example strikes, severe weather or official measures), the delivery time is extended by the duration of the disruption.

7. Retention of title
The goods remain our property until paid for in full.

8. Right of withdrawal and returns
Consumers in the EU and the UK have a statutory 14-day right of withdrawal. On top of this, we offer a voluntary 30-day money-back guarantee. Details, including the model withdrawal form, are in our refund policy. You pay the direct cost of returning the goods, unless they are faulty or not what you ordered.

9. Warranty
The statutory warranty rights apply. Please report defects and obvious transport damage as soon as possible to velorallc@proton.me. Your statutory rights are not affected by this.

10. Liability

  1. We are liable without limitation for intent and gross negligence, for injury to life, body or health, under product liability law and to the extent of any guarantee we have given.
  2. For slightly negligent breaches of an essential contractual obligation, our liability is limited to the damage typical for the contract and foreseeable when it was concluded. Essential obligations are those whose fulfilment makes the proper performance of the contract possible in the first place and on which you can regularly rely.
  3. Otherwise, liability for slight negligence is excluded. These limitations also apply to the people we work with to fulfil the contract.

11. Intellectual property
The content of our online store (texts, images, logos, marks) may not be used without our prior written consent.

12. Privacy
How we process your data is explained in our privacy policy.

13. Customer service
Questions about orders, products or these terms: velorallc@proton.me – we reply within 24 hours, in English.

14. Dispute resolution
We are not willing or obliged to take part in dispute resolution proceedings before a consumer arbitration board.

15. Applicable law
The UN Convention on Contracts for the International Sale of Goods does not apply. If you are a consumer, you keep the protection of the mandatory laws of the country where you habitually live.

16. Severability
If any provision of these terms is invalid, the rest of the contract remains valid.

Last updated: November 2026