Refund policy

Refund policy – Maison Aurela

1. 30-day money-back guarantee
We want you to love your Glowrap. If it isn’t right for you, contact us within 30 days of delivery and we’ll refund you.

2. Your legal right of withdrawal (14 days)
If you live in the EU or the UK, you also have the right to cancel your order within 14 days of receiving it, without giving a reason. Our 30-day guarantee comes on top of this right and does not limit it. To use it, send us a clear statement by email, for example with the model withdrawal form below.

3. How to return

  1. Email us at velorallc@proton.me with your order number, within 30 days of delivery.
  2. We reply within 24 hours with the return address and the next steps.
  3. Send the item back within 14 days of your message, in its original packaging if possible.
  4. As soon as your return arrives, we refund you.

4. Refund
We refund all payments received from you, including the cost of standard delivery, to your original payment method no later than 14 days after we receive your message. We may wait until the item has arrived back with us or you have shown us proof that you sent it.

5. Condition of the item
Please send the wrap back clean and complete, with its USB connector. If it shows damage or wear beyond what is needed to try it, we may deduct the loss in value from the refund.

6. Return shipping
You pay the direct cost of sending the item back, unless it is faulty or not what you ordered.

7. Faulty or wrong items
If your Glowrap arrives damaged, faulty or not as ordered, email us a photo at velorallc@proton.me. We’ll send a replacement or refund you in full, including the return costs. Your statutory warranty rights are not affected.

8. Bundles
If you return part of a bundle, we refund the price you actually paid for that item after the bundle discount.

9. Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Maison Aurela, MyPostura LLC, 30 N Gould St, Sheridan, WY 82801, USA, velorallc@proton.me
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
(*) Delete as appropriate.

10. Contact
Questions about a return or a refund: velorallc@proton.me – we reply within 24 hours.

Last updated: November 2026