Frequently asked questions
How does it work?
How does it work?
Connect a charged USB power bank, zip it into the inner pocket and press the button on the chest. The heating panels in the lining start to warm up in about 30 seconds.
What do I need to power it?
What do I need to power it?
A standard USB power bank, a laptop or any USB port. It runs on low-voltage 5V, the same as a phone charger. How long it stays warm depends on the size of your power bank.
Is it safe?
Is it safe?
It runs on low-voltage 5V USB power and switches itself off automatically after a while. Switch it off before you fall asleep, and don’t use it on babies, young children or anyone who can’t feel heat or take it off on their own.
Can I wash it?
Can I wash it?
Yes. Take the power bank out first, then machine wash cold on a gentle cycle and let it air dry.
Can I use it outside the house?
Can I use it outside the house?
Yes. With a power bank in the inner pocket it works anywhere: at the office, at a match, on a camping trip or on a cold commute.
Can I wear it while I sleep?
Can I wear it while I sleep?
We don’t recommend it. Like any heated product, switch it off before you fall asleep.
Does it make a good gift?
Does it make a good gift?
It’s one of the easiest gifts for anyone who’s always cold. Order 2 and get an extra 10% off, or 3 and get an extra 15% off.
How long does shipping take?
How long does shipping take?
Orders ship within 1–3 working days and usually arrive in 7–12 working days. You get a tracking number by email as soon as your order ships.
What if I don’t like it?
What if I don’t like it?
You’re covered by our 30-day money-back guarantee. Contact us within 30 days of delivery and we’ll walk you through the return and refund.
Tracked shipping
Ships within 1–3 working days and arrives in 7–12. Tracking number as soon as it leaves.
30-day guarantee
Not for you? Contact us within 30 days of delivery and we’ll refund you.
Secure payment
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A question?
Write to us and a real person will reply within 24 hours.